(Please read it carefully before you order. Once you place order, it means you agree with our store’s rules)
1. MLLSE is our company brand. According to the China’s export requirements, all of the items we sent will be covered with MLLSE label.
2. Shipping terms is FOB Shenzhen, we don’t bear any tariffs cause by destination country. But we can follow your request to write low price as declare value for Customs.
3. Product parameters maybe not correct, please use the official website data as the standard or consult customer service.
4. The item is USED (or Refurbished), don’t measure it by new standards. There may be scratches on the surface of the product, but it doesn’t affect your use. We’ll try our best to give you a best one.
5. We will pack the parcel strongly (not original package, which can’t suffered long way transport).
6. The Estimated Time of Arrival is only for your reference, please refer to the delivery time on AliExpress.
7. Please inspect the parcel before you sign it. Please refuse to sign if you aren’t satisfied with the item (such as brand, appearance, damage and so on). Once you sign the parcel that means you agree on the item’s condition (we’ll provide warranty if function problem). If damage is found after receipt of the goods, please provide a complete proof of damage issued by the unpacked video and logistics company. If you can’t provide proof of damage, you will not be able to get compensation.
8. Without our permission, please don’t refit or disassemble the product. Once you refit or disassemble it, or the warranty label is damaged, we won’t provide any warranty or refund.
9. For whatever reason, if you want full refund, you need to send it back to us. We don’t accept any reason for an unconditional full refund.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
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